Banking Call Centre Customer Service Executive Based: Malaysia(Selangor, Bukit Jelutong)

Banking Call Centre Customer Service Executive
Based: Malaysia(Selangor, Bukit Jelutong)
Job Description
To be the first line of contact for customers by handling inbound telephone calls, facsimile and email from customers, providing information to customers with regard to general and product inquiries as well as understanding customer needs, identify issues and provide solutions to customers. Each agent will ensure that each call is handled in a way that contributes to the overall customer satisfaction and increases Customer Loyalty.

Job Benefits:
1. Opportunity to work in a reputable organisation
2. Extensive training provided
3. Fun and conducive working environment
4. Competitive starting salary plus employment benefits
5. Transportation will be provided at designated pick up points
6. Career advancement opportunity
7. Competitive annual leave, allowances & reward scheme

Requirements :
1. Possess Degree/Diploma from an accredited college/university with CGPA of 2.50 & above
2. Computer literate (expected to be able to operate MS Office, such as Excel, Word & PowerPoint at intermediate level)
3. Ability to speak/write fluently in English & Bahasa Malaysia
4. Ability to read & write in languages other than English and Bahasa Malaysia is an added advantage
5. MUST be able to start work immediately
6. Ability to work on 3 shifts on 24 hour cycle
**Must be able to work at Bukit Jelutong, Shah Alam.

Interested candidates please apply online or email to aishah@peopledynamics.com.my
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